Please review the answers to our frequently asked questions below, or consult our friendly robot before contacting our support team - we try to answer all enquiries within 48 hours, though please bear with us during busy periods, weekends and UK holidays.

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General

I've lost my registration code - can you help?
If you are a registered customer and have lost your registration code or wish to notify us of a change of email address, please visit our self-help support section.

I have not received my registration code, where is it?
Most of the time codes arrive quickly, but sometimes there's a delay.
For purchases made at electricpocketshop.com we send an email message which contains an encoded link. When you download the link, you receive the product and the unlock code. If you purchase from our distributors, please contact them directly,

I've registered on Palm/Pocket PC - can I transfer to another platform?
Yes - we're very happy for you to do that, and even offer you a discount on your new purchase. Simply select the new product at electricpocketshop.com and enter the coupon code UPGRADE on your way through the checkout.

How do I get the latest version of your software?
Just download from the appropriate product page and install it to your device.

I can't find my software on your site
If you can't find the application you are looking for, it means that are we no longer able to support this product on latest devices.

Ringo Pro (Palm OS)  : User Guide

What does Ringo work on?
Ringo Pro works on Palm OS Treo models. This currently includes the Treo 600, Treo 650 and Treo 700p. Previous versions of Ringo may work on the Treo 270, but it is no longer supported, so please ensure it meets your needs before purchase.

I ordered a ringtone from your store, but it didn't arrive
The Ringo Ringtones Store is provided by logogo, an Electric Pocket partner. For customer support on ringtone purchases, please contact customer.support@logogo.com

How can I transfer ringtones to my Treo?
You can put them directly onto an SD card (with a SD card reader) and then pick them in Ringo. You can also convert an MP3 file to a PRC which you can directly HotSync to your Treo, using our free Tone-o-mat.

Please see our MP3 Guide for full information on transfering MP3 and other music files to your Treo.

Ringo crashes when a call comes in - what's up with that?
First, sorry - we know how frustrating that can be. The Treo platform is very complex, and each operator's version has subtle (and hidden) differences. We try our best to test across all variants, but sometimes bugs slip through. To reduce problems, please try the following steps...

Please check that you don't have any numbers which are only on your SIM card memory, and not in your Contacts list. Please copy all numbers from your SIM to your Contacts list - using the "Import to SIM" menu in the Contacts application on your Treo.

Please ensure you have the latest version of Ringo installed (get it here)

Please disable Ringo and see if the problem remains, or is only a problem when Ringo is enabled.

After a crash, please run Ringo and press the "Trace" button on the About screen. This will log into Electric Pocket's support site and send our crack development team diagnostic information.

If problems continue, please contact our support team, advising them of your Hotsync ID, Carrier, Treo model and Ringo Version.
 

Ringo Mobile (Windows Mobile Pocket PC)   : User Guide

What does Ringo Mobile work on?
Ringo Mobile works on Windows Mobile 5.0 and 6.0, on both Pocket PC and Smartphone versions. We have an older version which works on Windows Mobile 2003, which you can download here.

BugMe! Notepad (Palm OS)  : User Guide

What do I need to run BugMe! Notepad?
BugMe! Notepad requires Palm OS 5.0 and above. If you don't have Palm OS 5.0, please continue to use BugMe! - which you can download here.

How do I upgrade to BugMe! Notepad?
If you are a registered BugMe! customer and wish to upgrade to BugMe! Notepad, please visit our self-help support section.

How do I make screenshots?
You can make screenshots of most Palm OS applications, provided you have Palm OS 4.0 or above. To make a screenshot, enter the Graffiti stroke / in the application you want to grab. Then just choose the BugMe! or BugMe! Notepad icon from the toolbar - the screen is grabbed to BugMe! where you can jot on it. You can quickly return to the previous application by tapping its icon, which will be shown at the top of the BugMe! screen.

Treo users should install PopMe!, then you can use the side button to grab any application screen into BugMe!

I've just upgraded to BugMe! Notepad from BugMe! Classic - where are my notes?
Unfortunately the BugMe! Classic notes cannot be used in BugMe! Notepad. You can still view them on your PC using our BugMe! Viewer application.

BugMe! is tool slow, can I fix it?
If you have a lot of notes and find BugMe! is sluggish, here's what to do:

1) Make sure you are running the latest version of BugMe!
2) Delete any unwanted notes
3) Save some notes to the SD card (see user guide)

Sorry, but BugMe! is just not working for me.
Please delete BugMe! from your device and reinstall the latest version of BugMe! - hopefully this will get you up and running.

BugMe! crashes when I use it with Jot/Graffiti2, can I fix it?
Newer releases of BugMe! fix this, and BugMe! and Jot now work together. You can now seamlessly scribble in BugMe! and use Jot in BugMe! to write text. Please make sure you have the latest version of Jot ( v2.0 or greater).

BugMe! Mobile (Pocket PC) : User Guide

What do I need to run BugMe! Mobile?
BugMe! Mobile requires a Windows Mobile Pocket PC

How do I make screenshots?
When you are in another application you can, at any time, take a snapshot of the screen you are looking at and annotate it in BugMe! To do this, when you are at the screen you wish to capture it may be a page of an e-book, an internet site, a calendar entry, anything tap on the Start menu and select BugMe! Screen Grab. You will then see the page launched as a BugMe! Note that can be annotated emailed and edited like any other.

Busker and goMP3 : User Guide

How do I transfer music to my PDA or Phone?
Please see our MP3 Guide

Where is goMP3?
goMP3 is a different name for Busker (we were told Americans don't know what Buskers are, so the name made no sense. Amusingly, the people who told us that no longer work where they worked, so perhaps they have had to become Buskers themselves.)

If you have any questions about goMP3 or are looking for updates, please visit our Busker pages - Busker and goMP3 are exactly the same (except in name) so you can update your copy of goMP3 with the latest Busker if you like.

How do I get Busker to re-index my music?
There is a folder called /Busker on your SD card. Delete the file BuskerDB from there and Busker will rescan your music when you run it. This can be useful if Busker has previously become confused.

What is a Busker, anyway?
Its someone who plays music in the street. Which is why we like it as a name for a mobile music player :)

Mailer (Palm OS)

Why have you got load of Mailer FAQ's here?
We know that no-one needs to use Mailer any more, but it was a great application in its day. We've left the answers here just in case they help anyone out.

Will Mailer let me check my AOL/Hotmail account?
Sorry, no - Mailer currently lets you collect email from POP3 accounts.

What does 'No Carrier (0x1102)' mean?
Your network settings are not correct. Go to the Preferences app, to the Network form, and check that the details of phone number, username, and password are correct. You can test these details by using the 'connect' button at the bottom of this form.

What does 'incomplete setup, check network connections' mean?
Mailer connects to your mail servers wirelessly over your Palm's network connection. This message means that you don't have a network connection set up on your Palm. In order to set up a network connection, you'll need to put the details of your ISP account (phone number, username, password) into the Network form in the Prefs application.

Why doesn't Mailer send & receive mail when I HotSync? Mailer connects to your mail servers wirelessly over your PDA's network connection. It does not send & receive mail when you HotSync.

What does 'Relaying Denied' mean?
'Relaying Denied' messages are a symptom of your mail provider's anti-spam policies. The SMTP server issues these messages when it doesn't regard you as an authorised user.

To fix the problem:
First, make sure that you can receive mail from your POP server. That may require changes to your POP server, your username, or your password.

Some providers won't let you use the SMTP server to send messages unless you have recently logged in to the POP server to receive messages, so it's important to get receive set up before you try to fix send.

If you've received messages but still get 'Relaying Denied' when you try to send, see if your mail provider is also the ISP you are dialling up to. Some mail providers will only offer SMTP service to users who are dialled up to their own access phone number.

If this is your problem, you have three possible solutions:

(1) Complain to your mail provider, and ask them to change their policy.

(2) Use an SMTP server that's run by your ISP, if they have one

(3) Change ISP, so that you dial up your mail provider directly.

Information on particular providers:
Cingular do not run an SMTP server.

Earthlink's SMTP server is only accessible to users who are dialled up to an Eathlink access number - use smtpauth.earthlink.net instead!

Mindspring's SMTP server is only accessible to users who are dialled up to an Mindspring access number

See http://help.earthlink.net/techsupport/xmldocs/other/1694.help.html and http://support.earthlink.net/mu/1/psc/img/walkthroughs/Help_FAQ/7280.psc.html

Hotmail doesn't offer any POP or SMTP servers, so Mailer won't work with your Hotmail account.

AOL doesn't offer any POP or SMTP servers, so Mailer won't work with your AOL account.

AT&T (attbi) requires SSL for access from outside their network.

MSN's POP3 email uses microsoft's "secure password authentication"

BTConnect use an obsolete POP server, which doesn't support UIDL, hence Mailer cannot work with it.

Yahoo: POP access to Yahoo is a subscription service:
http://help.yahoo.com/help/us/mail/pop/pop-16.html